Tata Power drives digitalization of its business processes in Mumbai
New Delhi, Nov 9 (IBNS): Tata Power on Thursday announced that it has successfully digitalized its customer facing business process to achieve higher customer experience.
Tata Power launched its mobile application on Android and iOS platforms for customers to view all their account related information and other details at their own convenience while on-the-go.
This was followed by the introduction of the Push-Pull SMS functionality for resolution of various consumer queries.
Tata Power also introduced spot billing and spot collection.
"Further, the company initiated the online application facility on Tata Power web portal for new power supply connections, open access, reconnection, permanent disconnection, meter testing, Advance Bill Payment Scheme (ABPS) and roof top solar connection. The site also provides customers information on planned outages thus bringing total transparency and comfort to their lives," .
Commenting about the digitalization of business processes, Ashok Sethi, Chief Operating Officer and ED, Tata Power, said, “Tata Power has successfully adopted and implemented best-in-class technological solutions for the ease & betterment of its customers and stakeholders. We are committed to providing our customers with a world class experience that ensures their safety while bringing them convenience, and ease of accessing all our services on one single digital platform that can be viewed over any device. The successful digitalization of our business processes is a testimony to our technology forward approach. We will continue to upgrade our business processes to create stakeholder value.”