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HDFC ranked No1 bank in India by customers in Forbes survey

Greater Kashmir 2019-04-12 11:54:00

In the first edition of this survey, Forbes partnered with market research firm Statista to measure the best banks in 23 countries. HDFC Bank emerged as India’s No1 bank, said a spokesperson of the HDFC Bank.

HDFC Bank was ranked No 1 in India by customers in the ‘World’s Best Banks’ survey conducted by Forbes magazine. 

In the first edition of this survey, Forbes partnered with market research firm Statista to measure the best banks in 23 countries. HDFC Bank emerged as India’s No1 bank, said a spokesperson of the HDFC Bank. 


The survey did not measure financial performance, ignoring balance sheets and P&L statements in favour of customer opinion, the spokesperson said. Customers were asked to rate banks on overall recommendation and satisfaction, as well as five key attributes or ‘sub-dimensions’ of trust, terms and conditions, customer service, digital service and financial advice. 

“We are extremely humbled to be ranked No 1 by the customers,” said Aditya Puri, HDFC Bank MD. “Our customer has always been at the heart of everything we do since we set out to create a ‘World-Class Indian Bank 25 years ago. On behalf of all my colleagues, I would like to thank each and every customer for reposing their trust in us through the years.”